• Privacy Policy

    Last updated 24th May 2018 in line with the GDPR Regulation

    Introduction

    Clare Myatt (also trading as Coaching International) takes your privacy and your rights to control your personal data seriously.  We do not and will not sell your data to third parties.

    This privacy policy describes what personal information and data we collect from you, how and why we obtain it and how we store and process it.   We may update this policy from time to time and shall indicate on the web site when changes have been made.  Terms such as ‘we’, ‘us’ or Coaching International refer to Clare Myatt practicing as a therapeutic-coach.

    Types of Information we collect

    Comments

    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

    Information you provide to us – Information is collected from you when you register with us, buy from us or when you contribute to or use some of the advanced features on the site e.g. subscribing to the mailing list.  Information such as name, phone number, postal address, delivery address and email address are collected.

    The information we collect is clearly set out on the web page on which we collect it.

    Information we collect automatically – We automatically collect information.  We collect your IP address and use cookies and similar technologies unless you configure your web browser not to accept them. We may collect information such as  the type of device you use, the operating system you use and your general geographic location.

    Contact forms

    Cookies

    If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

    If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

    When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

    If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

    Embedded content from other websites

    Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

    Why we collect it

    We collect information about you so that we can get your goods to you, personalise your use of the site and  assist your use of the site.  Depending upon your selections for our data protection questions we may arrange for you to be sent information about related products and services from us. You may update the answers to your questions at any time.

    We will not give or sell your details to any third party. We will only use customer data for legitimate business purposes.

    How we use personal data

    We use the data we collect to provide you with the products and services we offer and that you want and also to personalise your experiences.  We also use the data to communicate with you.

    Who we disclose it to

    We will only pass on information about you as an individual to third parties to enable us to perform services requested by you or with your prior consent.  We use a variety of third party vendors to carry out services like website management and hosting, workshop registration and email communications.

    For questions about third-party vendors please email clare@claremyatt.co.uk

    In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

    The legal bases for using Personal Information

    There are different legal bases that we rely on to use your personal information :

    Performance of a Contract – The use of your personal information may be necessary to perform the agreement you have with us e.g. it is necessary to fulfil registration for a workshop or make an appointment.

    Consent – If you give us your consent to add you to our mailing list so you can receive information or promotional offers.  You can alter this at any time by logging in to your account and amending the option or you can unsubscribe from any of our mailings by clicking on the unsubscribe link.

    Security

    Keeping information about you secure is very important to us, all parts of our site are fully secure and accessed over HTTPS, data is encrypted by the HTTPS protocol. However, no data transmission over the Internet can be guaranteed to be totally secure whilst we strive to protect your personal information no security system is impenetrable.

    We take precautionary measures  e.g. we store the personal data you provide on computer systems that have limited password protected access.

    Retention of data

    We will retain your personal information for as long as we deem it necessary to fulfil your requirements and maintain the relationship with you.  We are obliged under the terms of our professional indemnity insurance to keep patient/client records for a minimum of 7 years (for adults) and in the case of a patient/client who is a minor, the records must be kept until that child has reached the age of majority (18 years). You can ask for data to be deleted or removed from our systems at any point by emailing us at clare@claremyatt.co.uk

    If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

    For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

    What rights you have over your data

    If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

    Where we send your data

    Visitor comments may be checked through an automated spam detection service.

    Accessing and updating your personal information

    We want you to be in control of how your personal information is used by us, you can do this in the following ways :

    • You can ask us for a copy of the personal data we hold about you.
    • You can inform us of any changes to your personal information or if you want us to correct any of the personal information we hold about you.
    • In certain situations you can ask to us delete, block or restrict the personal information we hold about you or object to ways in which we are using your personal information.
    • In certain situations you can also ask us to send the personal information you have given us to a third party.

    We may ask you for 2 valid forms of identification to process some requests.

    We rely on you to ensure that your personal information is complete, accurate and up to date.  Please do inform us of any changes to or any inaccuracies in your personal information clare@claremyatt.co.uk

    Questions?

    If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact us clare@claremyatt.co.uk  We will endeavour to respond to you promptly and obtain a fair resolution.

    Should you feel unsatisfied with our handling of a complaint regarding our handling of your data you are entitled to escalate your complaint to a supervisory authority within the European Union which for the UK is the Information Commissioner’s Office (ICO) https://ico.org.uk/global/contact-us/