It’s all about trust

Time to buy another car. Ugh. Not something I particularly look forward to. Dealing with car sales people is not my favourite past-time. Why? Because *they* have earned themselves a reputation of being untrustworthy. The stereotypical “dodgy geyser” known to turn back...

Virtual Interviews

My client DG was recently interviewed for an international role he really wanted. “It was a disaster!” he reported. “We had to use Skype and I’m a complete luddite when it comes to these things.” With interviews and business being...

The Oxygen Mask

“When the oxygen masks fall from the overhead compartment, place yours over your nose and mouth [demonstrates], then decide which of your family members you wish to assist with theirs, if any.” So began the flight atttendant on the last budget flight I...

Understanding teenagers

Ever had a time when it seemed your teenager had turned into someone you no longer recognised? Worse still, actually resembled an alien from another planet? You are not crazy and, the good news is, neither is your teenager. Neuroanatomist Dr. Jill Bolte Taylor, famous...

Deep Listening

“Oh, the comfort — the inexpressible comfort of feeling safe with a person — having neither to weigh thoughts nor measure words, but pouring them all right out, just as they are, chaff and grain together, certain that a faithful hand will take and sift...